Frequently Ask Questions

If you have any questions or need additional information, please feel free to reach out.

We're here to support you every step of the way on your journey to mental wellness.

What inspired you to start Hidden Roots?

My inspiration for starting Hidden Roots came from a deep personal passion for mental health advocacy and a recognition of the growing need for accessible mental health services. I saw firsthand how many people struggled to find the support they needed, especially in underserved communities. Hidden Roots was born out of a desire to bridge that gap and provide comprehensive, compassionate care to all who need it.

What sets Hidden Roots apart from other mental health resource?

Hidden Roots LLC takes a holistic, person-centered approach to mental health, offering trauma-informed, culturally sensitive, and inclusive care. We provide flexible, affordable support through therapy, workshops, and community resources, ensuring accessibility for all. Our mission goes beyond treatment—we build a community where healing is possible for everyone.

How do you ensure accessibility of services for all individuals, regardless of their financial situation?

We believe mental health care should be accessible to all. That’s why we offer sliding scale fees, insurance partnerships, free workshops, and community-funded support. We also accept most Medicaid insurance plans to ensure finances never stand in the way of healing. If cost is a concern, we’ll work with you to find a solution.

Can you tell us more about the specific programs you offer for different age groups and communities?

Our programs are tailored to diverse needs, including therapy for children, adults, and seniors, as well as specialized support for veterans, first responders, LGBTQ+ individuals, and underserved communities. We focus on trauma recovery, emotional wellness, and personal growth, ensuring every individual receives care that meets them where they are.

How do you measure the success and impact of Hidden Roots?

We measure success through client progress, feedback, community engagement, and long-term well-being improvements. Our impact isn’t just in numbers—it’s in the lives changed, the resilience built, and the safe spaces we create for healing.

What if I cannot pay out of pocket for services?

No one should be denied care due to financial hardship. We offer sliding scale fees, insurance coverage, free support groups, and community-funded assistance to make mental health care affordable. Reach out, and we’ll help you find a way to get the support you need.

How can I schedule an appointment with Hidden Roots?

Booking is simple—call, text, email, visit our website, or drop by our office to schedule a session. Our intake process is confidential and stress-free, and we’re here to guide you every step of the way. Your healing journey starts here.

What is the intake process at Hidden Roots?

The intake process begins with an initial contact where our team gathers basic information and discusses your needs. You will then be scheduled for an assessment appointment with a clinician who will assess your mental health history, current concerns, and treatment goals. This helps us create a personalized care plan that best suits your needs.

What should I expect during the initial intake appointment?

During the intake session, you will meet with a mental health professional who will ask about your mental health history, symptoms, past treatments, and any relevant insurance information. This session is an opportunity to share your concerns and expectations so that we can match you with the right services.

How long does the intake process take?

The intake process typically takes about 15 minutes. Our goal is to make the process as smooth and efficient as possible while ensuring we understand your needs fully.

Do I need to provide anything for an intake appointment?

Yes, please have insurance information (if applicable), a list of any current medications, and any relevant medical or mental health records. If you have a referral, please bring that as well.

What happens after the intake appointment?

After the intake session, our team will review your assessment, schedule your orientation appointment with one of our awesome team members and match you with the most appropriate qualified mental health specialist or support services. We will discuss your treatment plan, set goals, and schedule follow-up appointments to begin your healing journey.

What is the assessment process for new clients?

Our assessment process involves a detailed evaluation of your mental health needs, including a review of medical history, symptoms, and personal challenges. This helps determine the best course of action for therapy or other services. Assessments are conducted by licensed clinicians who specialize in creating individualized treatment plans

Can I request a specific worker?

Yes! We understand that a strong relationship is essential to healing. If you have a preference for a particular team member based on their expertise or background, let us know, and we will do our best to accommodate your request.

Our purpose is to help uncover individuals’ hidden challenges and supply tools for them to become

rooted in wholeness.


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